Guest Reviews

What a Great Place!
by Jaron Spoja from Tacoma WA
We spent two nights prior to our cruise here it was great. The rooms are very cool and updated recently (artdeco themed). Nice and clean. Eat at the strip house (second floor) it was great but a little expensive. Walk down the street for Ropa Vieja for another awesome meal. Cool rooms to chill in on the ground floor. Staff was helpful and Bell hop Cesar was awesome. We came in early and had no problem with them storing our luggage for a few hours. When we went to check out we got a 100.00 credit for booking with expedia! Paid for our bar tab. Date of visit: January 25, 2008

From Excellent to "What happened?"
by Alvin Camacho from NJ
I stood here in Oct 2005 and loved it. So I decided to stay again when I returned to PR. What a difference, it went from excellent to just average in a few months. We had reserved two rooms and requested that they were next to each other. When we arrived at 1 pm the girl at the counter tells me that the rooms are already vacated but just had to be cleaned, and that she would notify house keeping so that they could clean the rooms. She then told me that they would be ready by 3 pm. I was OK with that because I arrived 2 hours early and the check-in time was 3 pm. So we went to get something to eat. At 3 pm I went back to the counter and another girl tells me that the rooms are still not ready and that they would probably be ready by 4 pm. I told her to just give me any two rooms, because I did not want to return at 4 and be told to return at 5. So we got two different rooms. Room 1 was missing the safe key, had a bad smell as if the rug had gotten wet and not cleaned properly, and the freezer in the fridge could not be used because of the ice build up. Room 2 had, not one, but two water leaks, so they gave us another room, which also smelled of mold and was missing the refrigerator. After returning home, I contacted their customer service via email, and never heard back from them. They are currently renovating the hotel, but they can not abandon the rooms that are being used by the customers. At this point I'm debating whether to take a chance on this hotel next year or not. I don't know if I will find the one that I loved in October or the nightmare of July. Outside of the conditions of the rooms, the staff is very friendly and helpful. The food is expensive, but the best food for the money is at Tony Roma's. Good food and the prices are not bad. Date of visit: July 9, 2006

Relaxing and Romantic
by Jennifer from Raleigh, NC USA
We stayed here for five days and didn't want to leave. The hotel staff was very helpful with planning events. The view from the room was wonderful. The only down side was that the fitness center and tennis courts were in a separate building across the street which you have to go through the casino, to the crosswalk and then down an elevator to get to. If you want a tennis lesson, the tennis instructor is great! His wife is a masseuse and gives the best private massage you will ever have. Date of visit: November, 2005

Never go again!
by Nicole from Union Beach, NJ
I'm not sure what was going on but the concierge knew nothing. I asked for a good American restaurant and he had no idea where to send us. We stayed on the bay side, our room was facing the street, very noisy. So were moved to the bay side much quieter. My 2 girlfriends accompanied us to Puerto Rico, and we paid the same price airfare included and they got a ocean view. Go figure! Stay at your own risk! Date of visit: April 2005

Great Place to Stay!
by Arlene from Toronto, ON Canada
I stayed in this hotel in Nov. 2003 for my honeymoon and I'll never forget it. The staff were friendly and the hotel was well kept. The restaurants are clean and the food was great. No complaints really except that we wanted to go to the nightclub more nights than not but it was opened Thursday - Sunday nights. Trust me, we were there when it was open. What a lovely experience. Date of visit: November, 2003